Reference¶
- FAQ — common questions and fixes.
Glossary¶
Terms used throughout this manual.
- Accommodation unit
- An individual bookable room or apartment. Belongs to one category. See Property setup.
- ADR
- Average Daily Rate. Room revenue divided by rooms sold.
- Add-on
- An extra charged on top of the room — airport pickup, extra bed, laundry.
- Category
- A kind of room sold interchangeably at the same nightly rate — Standard, Deluxe, Suite. Prices belong to the category, not to individual rooms. See Property setup.
- Folio
- The running account of charges and payments attached to a booking.
- ARI
- Availability, Rates and Inventory — the three things a channel manager keeps in step between a property and its OTAs.
- Calendar sync
- The lighter, one-way alternative to the channel manager: Zitlin reads an OTA's calendar and blocks those dates. Dates only, no rates or bookings. See Channel manager.
- Channel manager
- Two-way sync between Zitlin and the OTAs: availability, rates and restrictions out, bookings in. See Channel manager.
- KOT
- Kitchen Order Ticket. One round of food sent to the kitchen. See Restaurant.
- Linked units
- Two or more units that block each other when booked, for a space sold more than one way — a bedroom and the apartment containing it.
- OTA
- Online Travel Agency — Booking.com, Airbnb, Expedia and similar.
- Price mode
- One of three prices a dish can carry, chosen per order. See Restaurant.
- Rate plan
- A named adjustment to the nightly rate, applied by choosing it on a booking. See Pricing.
- Restriction
- A date-range rule on when a category can be booked — minimum or maximum stay, closed to arrival or departure, stop sell. Enforced on the booking engine and pushed to OTAs; front desk bookings ignore them. See Channel manager.
- RevPAR
- Revenue Per Available Room. Room revenue divided by rooms available, whether sold or not.
- Seasonal override
- A multiplier that moves rates over a date range, repeating every year. See Pricing.
- Stop sell
- A restriction that closes a category on the OTAs only, leaving your own booking engine and front desk free to sell. See Channel manager.
- Weekday override
- A multiplier applied to every occurrence of a given day of the week. See Pricing.